Complaints Policy and Procedure

At Phoenix Youth Provision, we are committed to providing a high-quality service to all young people, and others, who access our facility and services. We are always striving to work to the highest standards.

However, we realise that, from time to time, things can go wrong, or we may not meet your expectations. We welcome feedback regarding our service and activities. This will help us to improve. Our Complaints Policy and Procedure sets out how we will respond.